Frequently Asked Questions
➔ Browse and select your desired product to view full details.
➔ Once decided, click the "Add to Cart" button.
➔ Proceed to the Checkout Page and fill in your delivery details accurately.
➔ Complete your payment via direct Bank Transfer or Telebirr, then upload a photo of your receipt in the designated area.
➔ Finally, click "Place Order".
We understand that trust is essential for online shopping. We are committed to delivering authentic products on time. If your order does not arrive via Ethio Post, we guarantee a full refund.
Our goal is to build lasting trust with our customers. You can verify our details (Bank, Phone, and Telebirr) listed on the website. If any issues arise, we are always available to help.
Once we verify your payment receipt, you will be notified via SMS and Email. We will dispatch your order via Ethio Post and provide you with a Tracking ID, which you can use to track your shipment on the Ethio Post website or at your nearest post office.
Yes, we ship to all regions within Ethiopia. Please ensure there is an Ethio Post office near your location to collect your package.
Currently, we only accept payments in Ethiopian Birr (ETB).
You can cancel or modify your order free of charge if you contact us within 1 hour of purchase.
If the order has already been dispatched to your address, shipping costs will not be refunded.
After payment verification, we dispatch your order via Ethio Post. You will receive a Tracking ID via SMS and Email, which you can use to track your package on the Ethio Post website or at your local post office.
No, we currently do not ship outside of Ethiopia. However, we plan to offer international shipping in the near future and will update you when this service becomes available.
If the product is damaged or you receive the wrong item, we will cover the return shipping costs.
You can reach us via the "Contact" page on our website or by emailing us directly for a prompt response. Alternatively, you can contact us via phone.
You can register by visiting the "Account" section of our website. Creating an account allows you to track orders, receive notifications, and enjoy membership benefits.
Yes, shopping on our website is completely secure. We never ask for sensitive banking passwords or PIN codes, so you can shop with confidence.